Online and Mail Order Purchases
At Liquorice Tree, we always want you to enjoy your shopping experience with us. If there is any reason that you need to return an item, please contact us within 7 days of receiving it and we will be happy to help you.
We will refund or exchange items if they are sent back unused and undamaged, in their original packaging and condition, within 28 days of the original purchase date. You must include your receipt or proof of purchase with all returned items.
Please note that unless there was an error with your order, or the item is damaged or defective, then the customer is responsible for the cost of return postage.
We make every effort to ensure that each Liquorice Tree order is carefully picked and securely packaged. In the unfortunate event that you receive the wrong item, or your order arrives damaged or defective, please let us know right away. We will be happy to refund or replace your item.
Please note that a replacement or refund cannot be made until the original item has been returned to us. In the event of an error or damage, we will reimburse you for the cost of the return postage.
Refunds will be processed once the returned items have been received back and assessed as meeting our policy guidelines. Refunds can take up to 5 working days to appear back in your account.
We recommend that you use Recorded Delivery and obtain proof of postage when returning items, so that you have proof of dispatch. Customers are advised to insure items when returning them for their own protection.
We regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, where the item has been unsealed.
We are unable to accept the return of food or earrings, for safety and hygiene reasons. Sale items cannot be returned or exchanged.
Please see our Terms and Conditions for full returns information.