General terms and conditions
Ownership of rights
Limitations
Accuracy of content
Damage to your computer
Availability
Ordering errors
Delivery charges
Acknowledgment and acceptance of your order
Delays
Restrictions on purchase
Payment
Contact Us
Cancellation right
Privacy policy
The information we collect
Sharing data with external parties
Your rights
Other legal notices
Changes to legal notices
Use of this website from outside the UK
Exclusions of liability
Law, jurisdiction and language
Miscellaneous

The Liquoricetree.com site is provided to you free of charge for your personal use subject to these Terms and Conditions which set out the basis on which you can visit and use our website. By using the Liquoricetree.com site you agree to be bound by these Terms and Conditions.  Please read them carefully as they contain important information.

These Terms and Conditions do not affect your statutory rights.

General terms and conditions

This site is owned and operated by Momento Ltd trading as Liquorice Tree ("Liquorice Tree", "we" or "us"). Registered office: Registered office:  Pavilion 2, 3 Dava Street, Broomloan Road, Glasgow, G51 2BS    (Scotland). Vat No: 9171274.  If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at     enquiries@liquoricetree.com or call us on 0131 344 3838. 

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Liquorice Tree. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Liquorice Tree. You may not modify, distribute or re-post something on this website for any purpose.

Limitations

You may not use the Liquorice Tree site for any of the following purposes:

• disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
• transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
• gaining unauthorised access to other computer systems
• interfering with any other person's use or enjoyment of the Liquoricetree.com Site
• breaching any laws concerning the use of public telecommunications networks
• interfering or disrupting networks or web sites connected to the Liquoricetree.com Site
• making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

 
Accuracy of content

Liquorice Tree has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Liquorice Tree disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Liquorice Tree shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer

Liquorice Tree makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Liquorice Tree shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.

Delivery charges

Delivery charges vary depending on the type of products ordered. For full details please refer to our Delivery Services and Charges section.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Delays

Occasionally, the manufacture of certain items may be delayed. This can be for various reasons such as material shortages, or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Restrictions on purchase

Where the order concerns alcohol, by placing an order you confirm that you or the recipient of an alcohol gift are over the age of 18.
 
Payment
All methods of payment, including credit cards are processed when you place your order. Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

Contact Us
If you cannot find the answer to your query on our help pages, please feel free to contact us:

By phone: 0131 344 3838, 5.30am - 8.30pm

By Fax: 0131 344 3426

By Post: Liquorice Tree, Unit 68, First Floor Edinburgh Airport, Edinburgh EH12 9DN.

By email: enquiries@liquoricetree.com

Refunds and Exchange policy

Items returned because they are damaged, defective or incorrect.

Liquorice Tree does its utmost to ensure that all items arrive perfectly intact and of the highest quality. However, mistakes do happen and, when they do, we want to ensure that your Liquorice Tree experience is still satisfactory.

You must notify Liquorice Tree within 30 days of receipt of any damaged, defective or incorrect items. Upon receiving the returned item from you, we will be happy to ship you a replacement at no cost to you. Some items may not be available immediately. All items will be replaced in the shortest time possible.
All items that were damaged, defective or incorrect upon receipt must be returned to Liquorice Tree within 30 days of receipt to:

Liquorice Tree
Unit 68
1st Floor Edinburgh Airport
Jubilee Road
Edinburgh
EH12 9DN

Please enclose a valid receipt. Customers are advised to insure items when returning them for their own protection.

Cancellation right

Under the distance selling regulations, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for food. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, where the item has been unsealed.

Please package the relevant item(s) securely in its original packaging,  stating the reason for returning it, so that we receive it within seven working days of the day that the item was delivered to you. Items must be returned unused and in their original condition.
For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Privacy policy

Liquorice Tree is committed to maintaining your privacy and protecting your information when you visit this site. This Privacy Policy explains how we generally use and protect your information.

The information we collect

Liquorice Tree collects information from users in a number of different ways either directly or indirectly. Users' IP (Internet Protocol) addresses are automatically logged by our web server. This information is used by us for statistical analysis, for example, to evaluate interest in the Liquorice Tree website.
Liquorice Tree collects e-mail addresses, other contact details and/or financial information which visitors voluntarily provide in order to receive information and process orders. Specific details about how Liquorice Tree uses your personal information are provided on the web pages where we collect this type of information. We will never collect personal information about you without making you aware of it.

Sharing data with external parties
Liquorice Tree does not rent or sell your data to third parties.

Security
Since we deal with sensitive information, such as credit card numbers, Liquorice Tree has taken measures to ensure a high level of security for personal information processed via its website and uses Protx.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Liquorice Tree shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Links to other websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Liquorice Tree cannot accept any liability in respect of the use of these websites. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.

Your rights
You have the right to access your information held about you by Liquorice Tree and where necessary, to have it amended if it is inaccurate.

To exercise your rights or to obtain more information, please contact:

Pat Davidson. Managing Director
Liquorice Tree
Unit 68
1st Floor Edinburgh Airport
Jubilee Road
Edinburgh
EH12 9DN

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Liquorice Tree or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Scottish Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom.
Liquorice Tree makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and liquoricetree.com ignores this, Liquoricetree.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Liquoricetree.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.