UK Standard FREE Delivery is applied to any single transaction over £50 placed on the website.
Certain exclusions currently apply:
The delivery address is in a remote area that is not covered by a standard Royal Mail service and requires a premium postal method.
The order is unusually large or bulky.
Items are sent as Recorded Signed For and will require a signature. If you or a member of your household is not available to sign for receipt of your parcel, a notice will be left for you to arrange collection from your nearest collection point.
Orders placed Monday to Friday - we aim to dispatch all orders placed before 11am on the same day subject to credit clearance and availability of stock.
Order placed after 11am on Friday, Saturday and Sunday - we aim to dispatch all orders placed before 11am on the same day subject to credit clearance and availability of stock.
Deliveries are expected to arrive with UK customers within 3 working days. *A working day is Monday to Friday, excluding public holidays.
* UK includes Northern Ireland but not the Chanel Islands. Delivery options and charges vary depending on the type of products ordered and destination. For full details please refer to our Delivery Services and Charges at checkout. Heavy items will be individually priced.
UK Next Day Delivery
Cost £8.95 per delivery address. Deliveries are expected to arrive the next working day including Saturday providing your order is received before 1pm.
Next Day delivery will not apply if:
They were unable to deliver the item because there was no-one to sign for your item
The delivery address is in an area of the UK where Royal Mail do not guarantee next day delivery
We do not guarantee the delivery time for items to an address for which a person has paid for Royal Mails redirection services. The item will be forwarded to the new address using Special Delivery.
Overseas Delivery Costs
Please allow between 5-7 Working Days from dispatch for you order to arrive by Royal Mail International Signed for which will require a signature. If you or a member of your household is not available to sign for receipt of your parcel, a notice will be left for you to arrange collection from your nearest collection point.
Overseas tracking for Austria, Belgium, Canada, Denmark, Ireland, Finland, France, Germany, Hong Kong, Hungary, Japan, Luxembourg, Netherlands, New Zealand, Poland, Singapore, Slovakia, Sweden and Switzerland
*Delivery costs will be shown on checkout. In some rare cases the postage will be reviewed and we will contact you if this applies to your order.
Any custom charges incurred by the package are the responsibility of the purchaser. Liquorice Tree will not be responsible for any further charges relating to importing goods.
Unfortunately we cannot deliver to PO Box addresses.
Delivery is subject to stock availability & having full credit card authorisation.
In the event that an item is temporarily out of stock, we will notify you of the delay and you may consider the following options:
Cancel your order and we will refund you.
Choose an alternative that we have in stock.
We can despatch your order as soon as we receive new stock.
If the address that you state as your billing address online does not match the address your card is registered to there may be a delay in the dispatch of your parcel. We cannot be held responsible for any delay and will not refund postage charges.
We have a no quibble policy at Liquorice Tree. If there is any reason you would like a refund or exchange we are happy to do so. We will refund or exchange the items if they are sent back unused and undamaged in their original packaging if you notify us within 7 working days of delivery to you.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
We recommend that you use Recorded Delivery or a Courier so that you have proof of despatch. Customers are advised to insure items when returning them for their own protection.
A replacement or refund will not be made until the original item has been returned to us.
We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, where the item has been unsealed.
Please see our Terms and Conditions for full returns information.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
Please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
What you need to do
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Liquorice Tree shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:
When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to 'My Account' and clicking 'Change name, email or password',
Avoid using the same password for multiple online accounts.
We will never ask you to confirm any account or credit card details via email.